Why won't user dismiss notices?

I was helping one of my regular users with an issue, and to do so I used the 'login as user' add-on to see what they're seeing. To my surprise this long time member of the forum still had several old Notices showing, so they are clearly not dismissing them for some reason. I decided to check other users who are posting regularly, and many of them also don't dismiss their notices.

So, I created another notice that said, "Did you know you can dismiss most of these notices after you see...

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