User being blocked from my site by Cloudflare

Several of my users have reported being blocked from accessing my site by Cloudflare.

One of them was kind enough to report the Cloudflare RayID and I was able to use that to location the following information:


I don't think I have Bot Fight Mode enabled - so I'm not sure why these are blocking sites? This is a Pro account, so I have Super Bot Fight Mode options:



... any suggestions on what to look at to work out why this user is being blocked?

I have the...

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