How to manually upgrade an account

I'm struggling withe User Upgrades. I found a post where another admin was having problems too and a reply that said::

Chris D said:
Best thing to do:

• Manually upgrade a new/test user (this should promote them to that user group)
• Downgrade the user from within the admin control panel (this should demote them from that user group)

If that works, then the likelihood is that this user wasn't eligible to be demoted for some (hopefully logical) reason.

If it doesn't work...
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